Privacy Policy

Who is behind this site

The Yeyes Tropico website is operated by Yeyes Trópico S.A., in Guatemala. For privacy questions, contact us at hola@yeyestropico.com.

The company’s business registration lists its commercial address as 07 Calle 2-070, Zona 2, Ayutla, San Marcos, Guatemala.

What information is handled today

We’re preparing to open Yeyes Tropico. The site has no user accounts, purchases, payments, reservations, community or membership registration, or email sign-up. It also does not receive job applications or allow file uploads.

This does not mean all browsing is anonymous. The site is hosted by Trust Edge and administered through Enhance. When you request a page, the server receives technical information, including your IP address, to deliver it. External resource providers also receive requests when those resources load.

If we activate a form, registration, or another feature that collects information, we’ll explain what data it asks for and why before you submit it, and update this policy as appropriate.

When you contact us

You can write to us by email at hola@yeyestropico.com or on WhatsApp. The WhatsApp buttons for Punto de Antojo, Novedades, and Terraza each open a conversation with that experience’s WhatsApp number. When you write to us, we may receive your name or profile name, your email address or phone number, the contents of your message, and any files you choose to share. We’ll use that information to respond and follow up on your inquiry.

The site does not send WhatsApp messages automatically. You decide whether to send a message and what information to share. WhatsApp is a Meta service, so its use is also subject to WhatsApp’s terms and privacy policy.

Share only what’s needed. Don’t send passwords, payment card details, identity documents, or medical information in a general message. If a service requires additional information, we’ll tell you which channel to use and why.

Cookies, maps, and external services

On the public domains, we use your IP address with a local database to estimate your country and, where applicable, your browser’s preferred language to choose the Spanish or English version. We do not send your IP address to an external service for this lookup. The estimated location may be inaccurate; you can change languages using the ES and EN links. If you choose a language, we store that preference for one year in the functional yt_locale cookie on the main domain. This cookie is not used for advertising.

The site requests fonts directly from Google Fonts (fonts.googleapis.com and fonts.gstatic.com) when the page loads. The interactive Snazzy Maps map uses Google Maps and loads as the location section approaches the screen. These requests may send technical information, such as your IP address and browser details, to those providers, which handle it under their own policies and may use cookies or similar technologies. Instagram, Facebook, WhatsApp, and Google Maps directions open as external links; they are not embedded social content. When you open them, each service’s own practices apply.

The site has no site-owned Google Analytics integration, advertising pixel, or tag manager, and email sign-up collection is not enabled. This does not mean external fonts or the map have no data handling or storage practices of their own.

If we add optional analytics or advertising tools, we’ll update this policy before enabling them to explain who provides them, what data they handle, how it is used, how long it is kept, and what choices are available to you. We will not treat your current visit as permission for future uses. You can manage cookies in your browser; disabling them may affect some features or third-party content.

Community, updates, and opportunities

If we enable email updates, memberships, job applications, or another feature that collects data, we’ll explain before activating it what data is requested, how it is used, and, where applicable, how to stop receiving communications. An inquiry, message, or job application will not by itself authorize us to send you promotional messages.

Who we may share information with

We are committed to not selling or renting your personal information. It may be shared only as needed with providers who support site hosting, email, messaging, or the service you request, or when required by law or a valid request from a competent authority.

Some providers may process information outside Guatemala. Before activating a tool that materially changes these uses, we’ll explain the relevant data handling. External services you access directly have their own practices.

Data retention and protection

Information will be kept only as long as needed for the purpose for which it was received and to meet applicable legal obligations or address relevant claims. Once it is no longer needed, it should be properly deleted or anonymized.

Access should be limited to the people and providers who need it for their work, with reasonable security measures. No system is infallible, so avoid sharing sensitive information through channels not intended for it.

Requests and questions about your information

You can write to hola@yeyestropico.com for questions about the information we have about you, to request a correction, or to ask us to delete it where appropriate. You can also ask us to stop sending promotional communications.

To protect your information, we may ask for a reasonable identity check without requesting more data than needed. We’ll explain if a legal reason prevents us from fully or partly fulfilling your request. This policy does not limit any rights you have under applicable law.

Changes to this policy

We’ll publish updates here and include their dates. If a new feature requires a separate decision or permission, your visit to the site will not be treated as a substitute for it.

Have a question? Write to us at hola@yeyestropico.com. We want getting to know Yeyes to feel clear and comfortable, too.